Order Management Support - Customer Service

Location: Colorado Springs, CO, United States
Date Posted: 12-07-2018
IntelliSource is seeking a Service Order Manager to manage the customer experience and provide world class service, end to end, for orders involving testing, calibration, repairs, and upgrades. Our customers seek top quality service for their high end equipment. It is important that this position sets forth high quality standards and provides effective communication with both our clients and internal team to deliver quality products.  The position primarily operates business to business so building and maintaining solid relationships is vital to our customers’ experience.  
Job Duties
  • Manages all customer orders, testing, calibration, repairs and requests from start to finish.
  • Verifies accuracy of customers’ orders and information.
  • Corresponds with in-house Service Center and Customer Center to ensure client requests are fulfilled.
  • Ensures timeliness of orders and repairs. 
  • Tracks completed work and coordinates routine maintenance and follow up. 
  • Familiarizes oneself with calibration equipment, electronic testing equipment, and other related products.  
  • Facilitates a positive work environment including effective communication with in-house team members and clients. 
  • Determines and develops approaches to administrative customer service assignments.
  • Plans and implements customer service tasks.
  • Solves customers’ issues and provides effective and timely feedback that promotes positive business relationships
  • Provides solutions to and improvements in processes to drive efficiency
  • 2 or 4 year degree preferred
  • Microsoft Office Suite
  • Database Experience
    • Siebel
    • Oracle
    • Web based applications
  • Ability to work in team environment
  • Minimum of 3 years directly related experience
  • Demonstrated track record of making customer service a competitive advantage
  • Understanding metrics and accountability
  • Attention to detail
  • Excellent written and verbal communication
  • Ability to work well under pressure
  • Flexible with hours (M-F – scheduling between 6a-6p)  

About IntelliSource:
Our business - and our approach - is personal. 
IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.
We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer.
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