Customer Service Support

Location: Denver, Co, United States
Date Posted: 09-11-2018
IntelliSource is hiring for Customer Service Support. This role will be critical in making sure our customers receive the best service within the Green Energy Industry.   Our hours of operation are Monday- Friday between 8am- 5 pm and we are looking for individuals with a strong customer service background with a strong technical background.

Job Duties:
  • Broad level Customer account maintenance
  • Investigating customer account status, transfer status, and amendments
  • Collections if needed
  • Ensuring data integrity when entering information into database
  • Using tools such as Salesforce, Excel, Adobe sign, and various other applications to verify database information
  • Participate in new campaigns and projects to ensure customer satisfaction

Qualifications:
  • Minimum of 2 years previous experience – preferably in a customer service environment
  • Must be able to pay attention to detail, make quick decisions and respond accordingly
  • Must have proficient computer skills; experience in use of database software applications such as Salesforce, Microsoft Office, etc. strongly desired
  • Ability to work effectively and efficiently cross-functionally. Very strong team player, as well as ability to work independently when needed
  • Strong analytical skills
  • Excellent verbal, written and phone communications skills

About IntelliSource:
Our business - and our approach - is personal.  
IntelliSource has 19 years of business process outsourcing experience – bringing innovative solutions through people, processes and technology to maximize Fortune 500 and fast-growth companies' operations and workforce management. IntelliSource has a proven track record as a trusted partner to its clients and associates - empowering businesses and people to reach their full potential.

IntelliSource is an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. IntelliSource is a free service to you. We are an E-Verify Employer.


 
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