Transportation Account Executive

Location: Reno, NV, United States
Date Posted: 08-29-2018
 
 
 
 
My Ride to Work has partnered with a fast-growing company in the Reno market.  We are hiring a Transportation Account Executive to support this key relationship.  This is a fast paced, dynamic and fun environment.   We would like to talk to you if you have been a successful Account Executive in the past and are looking for a new challenge allowing you to grow professionally and personally.  This is a salaried position focused on existing customer satisfaction, new business development, enhancing the rider experience, operational excellence and delivering on Service Level Agreements with our fast-growing partners.

Job Duties:
  • Manage daily operations for key customer
  • Facilitate regular communications with key customer stakeholders, while enhancing overall customer experience
  • Facilitate internal communications as required
  • Leverage project management skills to implement programs as required
  • Assess complex situations, identify root causes, and focus on solution-based strategies that generate positive results for key customer
  • Inspect fleet cleanliness and provide feedback to internal support teams
  • Partner with operations team to ensure daily schedule adherence
  • Create and deliver customer reporting on agreed to cadence
  • Create and develop feedback tools to enhance rider experience
  • Leverage multiple platforms to analyze data for external & internal customers
  • Ability to create and present dynamic solutions to customer challenges
  • Meet customer deadlines for program metrics
 
Skills Needed:
  • Passion to connect and maintain strong relationships across all levels within customer ecosystem
  • Excellent written, verbal and project management skills
  • Comfortable with working under pressure in a fast-paced environment
  • Ability to work effectively under pressure with quick response time
  • Professional demeanor and 2+ years of progressive account management experience
  • Excellent analytical and process documentation skills
  • Strong Microsoft Office & transportation software experience
  • College degree preferred
 
We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify employer.
 
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