Director of Billing and Collections (B2C)

Location: Denver, CO, United States
Date Posted: 08-16-2018
IntelliSource is hiring a Director of Billing & Collections (B-C).  This position is responsible for strategically designing, operating and improving scalable processes that ensure the company has disciplined approval of credit, accurate billing of customers and timely collection of cash from outstanding accounts. This Director manages the overall operations for credit, billing and collection with a dedicated team of professionals in multiple states. The position will place emphasis on continuous improvement and drive ongoing focus on building an effective and efficient organization that effectively manages the billing and cash flow.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Define and execute best practice strategies to manage aged receivables and optimize collection outreach activities to achieve targeted goals.
  • Full revenue cycle oversight (credit approval, monthly billing and timely collection of cash).
  • Resolves collections by examining customer payment plans, payment history, and credit line.
  • The leader must cultivate a best in class credit, billing & collection department and team.
  • Proven experience with developing a culture of service excellence
  • Strong financial acumen.
  • Strong change agent.  Commands and articulates the master plan of change to mutually benefit the consumer and the employees.
  • Works closely with the QA team to ensure call quality standards are met.
  • Develop, approve and monitor operational policies and procedures to ensure they meet objectives.
  • Responsible for protecting the organizations monetary assets.
  • Responsible for setting proper credit limits to minimize risk.
  • Ensure accounts receivables are met.
  • Negotiate and maintain third party vendors and contracts.
  • Oversee the accurate, timely and compliant monthly billing.
  • Effectively manages consumer escalations and drives effective, timely solutions.
 REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)
  •   Bachelor’s Degree in Finance, Math, Accounting or related field.  Masters preferred.
  • 10 years progressively responsible leadership positions with a minimum 5 years in Credit, Billing and/or Collection capacity in a large Consumer driven organization.
  • Experienced manager and leader.  Ability to bring change, build processes and develop training to mutual benefit the company and consumers.
  • The ability to influence effectively is critical. Strong Executive presence.
  • Experience in a leadership role, managing a skilled, motivated and evolving team that is focused on bringing our business to residential customers across the country.
  • Thrives in a fast-paced environment.
  • Results oriented leader who can drive improvements at a strategic level-integral in developing and creating process improvements from beginning to end and measuring success.  Experience in driving high level technology advancements for the business and teams and creating ongoing automation of services to our consumers.
 
About IntelliSource:
Our business - and our approach - is personal. 

IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.

We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer.
 
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