Concierge

Location: Winter Park, CO
Date Posted: 06-26-2018
IntelliSource is searching for a top-tier Concierge to join our hospitality partner’s team at a resort just past Winter Park. The Concierge’s goal is to connect with every guest that is visiting the resort and create amazing, dynamic and memorable experiences for them.
 
Essential Duties and Responsibilities:
  • Contact all guests with lodging reservations 2 weeks prior to their arrival and/or 24 hours within their confirming a reservation.
  • Answer all calls and emails regarding guest activities
  • Accurate assess each guests’ individual needs and requests
  • Make personal recommendations and touches based on guest requests and information provided
  •  Follow department and Resort policies and procedures
  • Work with food and beverage to arrange for private dining reservations and special requests
  • Book all dining reservations per the F&B standards
  • Work with activities to arrange for any private activity and special requests
  • Book all activity reservations per the Activities standards
  • Work with stables to arrange for any private reservations and special requests
  • Book all stables reservations per the Stables standards
  • Work with the spa to arrange for any private reservations and special requests
  • Book all spa reservations per the Spa standards
  • Notify all guests that have a reservation during a special event to confirm reservations.
  • Be knowledgeable about all activities and events in Grand County to be able to make reservations and confirm reservations for guests.
  • Be fully versed in offerings from 3rd party vendors to maximize the relationship and offerings for guests.
  • Provide assistance to Guest Services Agents, including checking-in and checking-out guests, as needed.
  • Provide assistance to Baggage Wranglers, including greeting cars and guiding guests to their rooms, as needed.
  • Communicate all special events and activities to the Guest Services Agents to ensure that they are communicated to guests.
  • Provide welcome calls after all VIP’s and GOI’s have checked in to ensure that their activity and reservation needs are attended to.
  • Make note of any guests’ preferences that are communicated to you to create additional opportunities for future visits.
  • Builds awareness on retail amenity options.
  • Creates a feeling with guests that the vacation they dream of experiencing is one that they can realize and then is responsible for creating that realization.
  • Cross-promote all outlets of the Resort and Winter Park properties
  • Update and maintain materials for both on and off property activities to provide to guests.
  • Update and maintain electronic documents for all roles within the Front Office to be able to utilize when answering guests’ questions and providing suggestions.
  • Provide training sessions to Guest Services Agents and Reservation Agents on the services that Concierge offers.
 
Other Duties:
  • Willing and able to work all shifts as necessary to ensure proper coverage.
  • Assist the Guest Services Supervisor, Guest Services Manager, Director of Lodging and General Manager with any tasks or projects as assigned.
  • This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of all job tasks and expectations. With the evolution of the resort and other properties, the responsibilities of this position will change.
  • Serve as a role model for employees and peers for behaviors pertaining to teamwork, guest service, effective communication and leadership.
  • Ensure Lodging safety standards are upheld at all times. Complete first report of injury forms and submit to HR. Be familiar with and have a thorough understanding of how to execute all emergency procedures.
  •  Report any incident which appears suspicious or could endanger the security of the Resort.
  • Ensure that product quality standards are met as they relate to the brand, appearance and cleanliness.
  • Develop and maintain positive working relationships with others.
  • Ensure flow of communication within and between departments.
  •  Benchmark best practices of competitors.
  • Comply with quality assurance expectations and standards.
  • Any other duties as assigned by director or other manager.
 
Personal Attributes and Skills:
  • Outgoing, approachable and friendly demeanor; enjoy working with the public.
  • Must have strong organizational skills.
  • Excellent communication skills (written and verbal).
  • Ability to be self-directed and work with minimal supervision.
  • Positive and proactive approach to teamwork and working with others.
  • Trustworthy and able to handle confidential paperwork, data and information.
  • Excellent guest service skills, especially when resolving complaints in a positive manner.
  • Must be able to work in a fast paced and ever changing environment.
  • Professional dress and demeanor.
  • Flexible when it comes to the needs of the Resort and the department.
 
Education/Experience:
  • High school diploma required
  • At least one year concierge experience required
 
Special Skills/Equipment/Requirements:
  • Knowledge of ResortSuite PMS (or other property management system) helpful.
  • Available to work a flexible schedule including some nights, weekends and holidays as needed.
  • Microsoft office software experience strongly preferred.
  • Basic computer/e-mail knowledge required.
  • Solid proofing/editing skills to review docs/correspondence for spelling, grammar and content
  • Ability to operate multi-line phone system
  • Must possess a valid driver’s license and clean driving record
 
About IntelliSource:
Our business - and our approach - is personal. 

IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.

We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer.
 
 
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