Customer Service Supervisor

Location: Longmont, CO
Date Posted: 06-08-2018
IntelliSource has partnered with a fast growing fashion company and is looking for a positive, proactive and super driven Customer Service Supervisor to join our team. The Customer Service Supervisor would be a full-time job opportunity. Our customer is at the forefront of our business and we strive to ensure we’re offering a first-class service to our global customers. This role will be responsible for driving results and productivity of the customer service team through effective management and communication.
Our ideal candidate will have good knowledge of our brand and how to respond to the ‘luxury’ customer, and be a strong, inspiring manager who can come in and really elevate our team of Fashion Consultants.
Customer Service Supervisor Responsibilities:
  • Responsible for executing the service strategy, ensuring SLA’s are achieved
  • Be an ambassador of the brand, providing insight to the team on our brand, tone of voice and how to respond to the high-end customer
  • Provide leadership for the team by inspiring them with the company’s service vision, setting clear objectives, and motivating them to deliver the best level of service
  • Lead, coach and train the Fashion Consultants (customer service team)
  • Assess daily/weekly service levels and quality of service; implement service improvement strategies
  • Act as final point of escalation for team for customer related issues
  • Identify key areas of improvement and partner with management team to implement tailored policies, procedures, technical improvements and training programs to address those areas
  • Provide weekly customer feedback report
  • Manage customer related costs
  • Recruit, train and develop Fashion Consultants to ensure knowledge and skill-set growth
  • Represent the team in management meetings
Customer Service Supervisor Requirements:
  • Positive, proactive attitude
  • Excellent understanding of our brand
  • Ability to work under pressure in a fast-paced environment
  • Ability to confidently manage and organize a team
  • Ability to make sound decisions with a strong sense of urgency
  • Excellent verbal and written communication skills and people management skills
  • Passion for providing exceptional customer service skills
  • Proven leadership and management experience ideally within a fashion/retail environment

About IntelliSource:
Our business - and our approach - is personal. 
IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.

We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer
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