First Contact Support

Location: Colorado Springs, CO
Date Posted: 06-04-2018
IntelliSource is hiring for First Contact Support. This role will be critical in making sure our customers receive the best service! Our hours of operation are Monday- Friday between 7 am- 5 pm and we are looking for individuals with a strong customer service background to handle 20-30 inbound calls a day.

Job Duties:
  • Customer account maintenance
  • Database clean-up
  • Identifying "winner" account and contact
  • Ensuring data integrity when entering information into database
  • Email routing & general troubleshooting of customer data related issues
  • Investigating customer and account entries from other departments
  • Using tools such as D&B, customer call backs and various applications to verify database information

  • BA/BS Preferred but not required
  • 2-4 years previous experience – preferably in a customer service environment
  • Must be able to pay attention to detail, make quick decisions and respond accordingly
  • Must have proficient computer skills; experience in use of database software applications such as SAP, Microsoft Office, etc. strongly desired
  • Ability to work effectively and efficiently cross-functionally. Very strong team player, as well as ability to work independently when needed
  • Strong analytical skills
  • Excellent verbal, written and phone communications skills

About IntelliSource:
Our business - and our approach - is personal. 

IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.

We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer.
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