Customer Service Specialist - Bilingual Japanese

Location: Denver, Colorado
Date Posted: 12-07-2017
Customer Service Executive - with a Twist!  

IntelliSource is hiring Several Customer Service Executives / Specialists for our global partner located in downtown Denver.  The Customer Service Executive / Specialist opportunities include transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.  

Bilingual English / Japanese

**If this has peaked your interest then read on a little more to find out just what you will be doing in this role.
  • Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must. A smile on your face will go a long way, too :-)
  • Screening and verifying customer’s identification.
  • Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
  • Research unusual or questionable transactions with the relevant department.
  • Monitor and release transactions.
  • Advising customers on the products we offer.

So what do we want from you?
  • Customer service experience previously would be great.  But if you genuinely care and want to help and love talking to people, that’s a great start!
  • Fluent written and spoken English.
  • A second language - Japanese required
  • Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
  • Be a team player that can adapt to a fast-paced and changing environment.
  • Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile.
  • The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide.
  • The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
  • A fondness of pizza will also help!

What we can offer you?
  • A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
  • A generous 401(k) employer match
  • Benefits for medical, dental, vision, disability, and FSA
  • Free Eco Pass for all transit zones
  • Free gym access on premises
  • Company discounts at some of your favorite retailers... and more!

Please note that this is a Direct hire, full-time, shift based role. All regular shifts will be 8 hours (not including lunch), center is open from 6:00 am to 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.

Employment with our client is contingent upon a successful Credit Check, Background Check and Reference Checks.

About IntelliSource: Our business - and our approach - is personal.
IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.
We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer.
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