Assistant Operations Manager

Location: Colorado Springs, CO
Date Posted: 11-28-2017
IntelliSource is seeking an Assistant Operations Manager to facilitate business development with our biotechnology line of business.  The Assistant Operations Manager will assist with the operational and developmental management of varied teams for a laboratory and science equipment facility in Colorado Springs, CO.  The Assistant Operations Manager will ensure the provision of world class customer service to our client, along with new business development and cultivation of strong partner relationships.
Lead Roles and Responsibilities
  • Focus on relationship building with current and potential client management and team members that foster an environment of trust, competency, and furthers business credibility.
  • Demonstrates ability to innovate, streamline, and offer process improvements that positively impact the business.
  • Assist with oversight of sales order management and additional teams added, along with their respective Team Leads.
  • Demonstrate an understanding of all work processes and work queues.
  • Understand and assist with development of department metrics and how they can be impacted to drive performance. Work with individuals and teams to meet/exceed metric goals on a consistent basis.
  • Interact with employees and partners daily, responding to questions and concerns, along with resolving escalations.
  • Foster a positive and productive relationship with both internal and external IntelliSource and client customers. Promote a positive work environment with a strong focus on succeeding both at the individual and team level.
  • On-board, participate, and facilitate orientation of new employees and assist with training, coaching, and development.
  • Coach to previously established metrics, employee attendance, and appropriate behaviors aligning to company and client values and expectations.
  • Provide disciplinary coaching and action when necessary, up to and including termination.
  • Participate in recruitment and interview function and recruiting events as needed.
  • Oversee tracking of metrics for weekly, monthly, and quarterly reporting. Participate in Quarterly Business Reviews (QBRs).
  • Providing immediate feedback to team members when needed, partnering with management to develop and identify opportunity areas for coaching and development.
  • Assist with scheduling and facilitation of team meetings and events.
  • Special projects as assigned.
  • Effective MOD when assigned.
  • Bachelor’s degree in business highly preferred. 3-5 years’ management and operations experience required.
  • Must have proficient computer skills; experience in use of database software applications such as Microsoft Office Suite and SAP preferred.
  • Strong team player with the ability to work independently.
  • Quick and efficient decision-making skills.
  • Must possess a strong sense of urgency.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced, dynamic environment
  • Ability to translate skills to employees through training and mentoring.
IntelliSource is a national outsourcing company that provides fast-growth and Fortune 500 companies with scalable solutions that improve efficiency, time-to-market, supports quality, proficiency, and manages cost without compromising the client company culture. Founded in 1999, IntelliSource employs thousands across the US and is led by a team of seasoned veterans with diverse experience in business process outsourcing. IntelliSource has earned a national reputation for providing a highly stable workforce, cost management controls, high customer influence, client and employee satisfaction, as well as industry best-in-class attrition rates. IntelliSource is based in Denver, CO and operates regional business offices in Ontario, CA, Reno, NV and Columbus, OH.
Intellisource is an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. Intellisource is a free service to you. We are an E-Verify Employer.
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