Guest Services Representative

Location: Winter Park, CO
Date Posted: 11-14-2017
IntelliSource is hiring a Guest Services Representative /Agent for (Year Round and seasonal) in a mountain resort near Winter Park.  Are you tired of working in a standard atmosphere?  Do you want to start your career in a high-end resort in a beautiful location?  This is a great opportunity for personal growth and career development.
 
Please apply today and get started with your new career!

**Housing provided at a discounted rate for staying in employee housing!**
 
Guest Services Representative Principal Purpose:
  • Support and assist Guest Services Manager and Director of Lodging in promoting service standards, serving as a role model for all Guest Services staff as well as maintaining the integrity of the Resort and Front Office/Guest Services operations, policies and standards across all three properties.
 
Essential Duties and Responsibilities:
  • Oversee the daily operations in Lodging with regards to Guest Services and Concierge offerings to both lodging and day guests.
  • Assist with training for new and current staff members.
  • Oversee the proper execution of Front Office duties according to service standards and perform same duties when needed including, but not limited to:
  • Making guests feel welcome and “at home”
  • Making reservations and checking guests in and out
  • Answering guest calls and questions and providing guest information
  • Delivering luggage to guest rooms
  • Being knowledgeable about other departments and key contacts for each
  • Being knowledgeable and able to answer questions about accounting and billing
  • Monitoring inventory to maximize bookings
  • Inspecting rooms prior to arrival and informing Housekeeping/Maintenance of any issues or handling directly
  • Monitoring reservations for activities and proactively contacting guests prior to arrival to set a positive and welcoming first impression and share all that the resort has to offer
  • Overseeing the Concierge duties consisting of, but not limited to:
  • Answering all calls and emails regarding guest activities and dining reservations
  • Working with departments to arrange for reservations and special requests
  • Working with activities and events to book guest reservations and special requests
  • Cross-promote various outlets of the Resort and Winter Park properties.
  • Cross-train with Night Audit and Wranglers in order to be able to assist whenever necessary.
  • Cross-train with Reservations and Housekeeping in order to be able to assist whenever necessary.
  • Uphold standards to meet/exceed guest expectations.
  • Make recommendations to Management if they are not.
  • Uphold and adhere to Resort Service Standards at all times, while ensuring that the rest of the department does so.
  • Assist the Guest Services Manager with payroll and any other assigned administrative tasks like completing PANs etc.
 
 Other Duties:
  • Willing and able to work all shifts as necessary to ensure proper coverage.
  • Willing to be flexible with start and end time of shifts to ensure proper coverage.
  • Willing to provide support to any of the Front Desks properties.
  • Willingness to accept new responsibilities and transfer others.
  • Serve as a role model for employees and peers for behaviors pertaining to teamwork, guest service, effective communication and leadership.
  • Ensure Lodging safety standards are upheld at all times. Be familiar with and have a thorough understanding of how to execute all emergency procedures.
  • Report any incident which appears suspicious or could endanger the security of the Resort.
  • Ensure you are in proper uniform and/or comply with established grooming guidelines.
  • Ensure that product quality standards are met in all areas of the department as they relate to the brand, appearance and cleanliness.
  • Develop and maintain positive working relationships with others.
  • Ensure flow of communication within and between departments.
  • Benchmark best practices of competitors.
  • Comply with quality assurance expectations and standards.
  • Any other duties as assigned by director or other manager.
 
Requirements:
  • High school diploma
  • Knowledge of ResortSuite PMS (or other property management system) helpful.
  • Available to work a flexible schedule including some nights, weekends and holidays as needed.
  • Microsoft office software experience strongly preferred.
  • Basic computer/e-mail knowledge required.
  • Solid proofing/editing skills to review docs/correspondence for spelling, grammar and content
  • Ability to operate multi-line phone system
  • Must possess a valid driver’s license and clean driving record
 
About IntelliSource:
Our business - and our approach - is personal.
IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.
 
We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer
 
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