Reservations Agent

Location: Winter Park, CO
Date Posted: 11-14-2017
IntelliSource is hiring more Reservation Agents for a Year Round (NOT seasonal)  for a Mountain Resort near Winter Park. Are you looking for a change of pace and scenery? Do you want to start your career in a high end resort and spa? This is a great opportunity to work closely with top industry professionals in a beautiful setting. Great opportunity for personal growth and career development.  

**Housing provided for living on property at a discounted rate**First come first serve**

the Principal Purpose of Job: Support and assist the Reservations department to make lodging reservations for the resort and its Winter Park properties including outlets and area attractions for individual guests and groups while promoting client service standards, serving as a role model for all Reservations staff as well as maintaining the integrity of the client and Reservations operations, policies and standards across all three properties.

Essential Duties and Responsibilities:
  • Ability to be fully functional and execute the daily tasks in the Reservations department. The duties include but are not limited to:
    • Checking voicemails continuously throughout a shift and responding within departmental expectations.
    • Checking all e-mails and responding within departmental expectations.
    • Ability to maintain a professional conversation when speaking to all guests and employees.
    • Ability to be fully functional with all phone and property management systems.
    • Confirm payment and booking for all reservations including 3rd party bookings.
    • Being knowledgeable about  all client properties in order to make the best suggestion for the guests needs.
    • Being knowledgeable about all the client outlets and everything the client properties has to offer for lodging guests and day visitors.
    • Offer to make reservations for all outlets prior to arrival.
    • Being knowledgeable about the area and activities to provide recommendations.
    • Ability to understand and handle all billing questions for guests.
    • Ability to make reservations and special requests the guest might have.
    • Ability to have general knowledge about all departments so that you are able to assist or direct all calls to the correct department.
  • Ability to cross train with other departments in order to have a better understanding of the daily operations.
  • Ability to execute the Front Office duties according to the client service standards when needed including but not limited to:
    • Making guests feel welcome and “at home”
    • Making reservations and checking guests in and out
    • Delivering luggage to guest rooms
    • Answering guest calls and questions and providing guests information
    • Inspecting rooms prior to arrival and informing Housekeeping/Maintenance of any issues or handling directly.
  • Uphold standards to meet/exceed guest expectations.
  • Assist the Reservations Supervisor and Manager when needed
 Personal Attributes and Skills:
  • Outgoing, approachable and friendly demeanor; enjoy working with the public
  • Must have strong organizational and multi-tasking skills
  • Excellent communication skills (written and verbal)
  • Ability to be self-directed and work with minimal supervision
  • Positive and proactive approach to teamwork and working with others
  • Trustworthy and able to handle confidential paperwork, data and information
  • Excellent guest service skills, especially when resolving complaints in a positive manner
  • Must be able to work in a fast past and ever changing environment
  • Professional dress and demeanor
  • Flexible when it comes to the needs of the client and the department
  • *Knowledge pf ResortSuite PMS (or other property management system) helpful.
  • *Must possess a valid driver’s license and clean driving record
 
Education/Experience:
  • High School Diploma required
  • Ability to communicate accurately and comfortable in the English language.
  • Having 1-2 years of hospitality experience preferred.
  • Having a minimum of 1 year in a sales generating role required.
 
About IntelliSource:

Our business - and our approach - is personal. 
IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.

We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer.
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